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Are You Overlooking Key Retention Metrics? Customer, Gross Dollar and Net Dollar Retention

What does the benchmark comparison of SaaS Customer, Gross Dollar and Net Dollar Retention tell you about your business – and where is it heading?

December 12, 2024

Benchmark-Enabled Decision Making at SaaS Metrics Palooza ‘24

We’re thrilled to share that Lauren Kelley’s session from SaaS Metrics Palooza 2024, “Benchmark-Enabled Decision Making,” is now available as a special podcast episode! Whether you attended live or missed the event, you won’t want to miss this – Lauren provides actionable guidance on improving go-to-market efficiency, refining operations, and driving sustainable growth in today’s market.

November 20, 2024

Software Value Creation With DealEdge

In a new episode of SaaS Conversations, we’re joined by Lauren Kelley, CEO of OPEXEngine, and Dania Shaheen Gutterson, General Manager at DealEdge and Senior Director of Private Equity at Bain & Company. How can SaaS companies drive operational excellence, maximize exit success, and create lasting value in today’s market?

November 7, 2024

Improving SaaS EBITDA

In a new episode, we dive into the strategies that SaaS companies are using to improve EBITDA margins in 2024 with Lauren Kelley. This is a topic that we’ve written about recently, and it’s certainly top-of-mind for many SaaS vendors.

August 27, 2024

3 Strategies That Improve SaaS EBITDA Margin

There’s much discussion that SaaS growth is down, which is true for the averages. Many private SaaS vendors, though, are maintaining growth in 2024 and we still see plenty of companies between $50M-100M with 25-50%+ growth rates. And at the same time, EBITDA is improving from the “growth at all costs” days of 2021 and before.

August 1, 2024

How R&D ROI Separates Winners from the Pack

2024 Benchmarks show that SaaS employee productivity is up 8-17% across all size companies. Employee productivity is measured as revenue per employee. This simple-to-calculate KPI assesses how efficiently employees are generating revenue for the company and is increasingly being used to analyze SaaS company competitiveness and efficient use of resources as compared to trends in the market.

July 11, 2024

SaaS Employee Productivity is Filling the Layoff Gap

June 27, 2024

OPEXEngine Achieves SOC 2 Type 1 Certification

We are delighted to share that OPEXEngine by Bain & Company has achieved SOC 2 Type 1 certification! Cybersecurity is of the utmost priority at OPEXEngine, and this milestone is an assurance to our clients that their data is protected. This attestation is a testament to our commitment to best-in-class security controls.

May 21, 2024

Technology Due Diligence

In a new episode of SaaS Conversations, we cover technology due diligence. Lauren Kelley (CEO, OPEXEngine by Bain & Company) leads a conversation with Hank Chen (Partner, Bain & Company), who heads Bain & Company’s technology due diligence practice in the Americas. The two discuss how tech due diligence works, AI’s impact on R&D investments, and frameworks for understanding the quality, scalability, and sustainability of an asset that an investor is buying.

April 18, 2024